Hello Jenny Lim,
Thanks for being our customer.
Firstly, please verify your ticket there is a need for verification to confirm your purchase. So please enter the correct purchase code.
Or share the purchase code with us.
To find the purchase code please follow the given link: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
To remove the red circle please follow the below screenshot.
Thanks & Regards