Hello Nnamdi,

Thanks for being our customer.

Firstly please verify your ticket by entering the correct purchase code, there is a need for verification to confirm your purchase.

To find the purchase code follow the given link: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

And please share some screenshots of the Issues so we diagnose them correctly.

Thanks & Regards

Yamini

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