Public Ticket #3151

Installation and customization query

Khelesh Mehra replied 1 year ago on July 25, 2022 at 05:49 AM

Hello Ravi,

Sorry for the delay, We didn't have permission to communicate on call, you tell me here your query.


Kumar Ravi replied 1 year ago on July 18, 2022 at 03:16 PM

Hello Mam, 

I wish to communicate via telephone provided you are comfortable with it. If yes, kindly contact me at 7779853777 on 19-07-2022 at sharp 10:30 AM IST. 

DexignLab 1
Yamini Gaur replied 1 year ago on July 18, 2022 at 06:24 AM

Hello Kumar Ravi,

Thanks for being our customer.

If you purchase our template then please follow the below instructions.

Firstly, please verify your ticket by entering the correct purchase code, there is a need for verification to confirm your purchase.

To find the purchase code follow the given link:

Please read and follow the documentation link carefully.

Check the documentation link:

If you have some other queries then please update us. We are here to help you.

Thanks & Regards



Kumar Ravi replied started the conversation 1 year ago on July 17, 2022 at 02:48 PM

Hello W3 Support,

I wish to create a website using your template. But am unaware of how to proceed after I install the file from Envato. Do I need to install any other application or file extractor for accessing the files. Do guide me on further steps. 

With regards,