Public Ticket #20026

Refund Request:

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DexignLab
Sonu Singh replied 2 weeks ago on November 16, 2025 at 06:31 PM

Request for Refund – JobZilla Theme Not Functioning

Thank you for your response.


I’m writing to request a refund for the JobZilla theme. Unfortunately, the theme was not working properly on my website despite multiple attempts, and it was causing continuous issues. Because of this, I had no option but to install another theme to keep my site running.

Since the purchased theme could not function as expected on my setup, I request you to please process my refund.

If you need any screenshots or additional details, I am happy to share them.


Thank you for your support.

Looking forward to your confirmation.


Kind regards,

Sonu

DexignLab
Sonu Singh replied started the conversation 1 month ago on November 03, 2025 at 09:20 PM

I purchased the JobZilla – Job Board WordPress Theme, but I am facing several major issues with the item. The theme is not functioning properly even after following all setup instructions. It contains multiple bugs, the demo import doesn’t work correctly, and important features shown in the demo are missing or not responding.


I also tried contacting the author’s support several times, but I have not received proper help or resolution. Due to these technical problems and lack of effective support, I am unable to use the product for my project.


Therefore, I kindly request a full refund for this purchase. Thank you for understanding.


Regards,

Sonu Rajput