Public Ticket #5248

Responsive issue, Design / Setup issue

Closed
Comments
DexignLab
Khelesh Mehra replied 1 year ago on March 25, 2023 at 05:28 AM

Now, we are going to close your ticket.

We are happy to help you.

We need your favor, would you like to give us a 5-star rating on our item if you like our design and support

Go to your Theme-forest Account

Follow this image :)


DexignLab
Khelesh Mehra replied 1 year ago on March 13, 2023 at 10:55 PM

Okay, sir.


DexignLab
Quality Web replied 1 year ago on March 13, 2023 at 09:20 AM

actually it seems to have resolved everything. I just logged into the site, removed the recovery mode and everything is displayed correctly!

DexignLab
Khelesh Mehra replied 1 year ago on March 13, 2023 at 07:08 AM

Hello,

I think your server taking caching or we have the wrong FTP details because the developer change it but nothing happen. To confirm it, I change the theme name but nothing happen.

Please check it. 

Thanks

DexignZone Team

DexignLab
Quality Web replied privately 1 year ago on March 13, 2023 at 02:14 AM
replied private
DexignLab
Quality Web replied privately 1 year ago on March 13, 2023 at 02:14 AM
replied private
DexignLab
Quality Web replied privately 1 year ago on March 13, 2023 at 02:14 AM
replied private
DexignLab
Quality Web replied 1 year ago on March 13, 2023 at 02:14 AM

Hi! the data is as follows

Name host FTP: ftp.qualitysite.site
Porta: 21
w3support@qualitysite.site
g_&$212_3|f1

DexignLab
Khelesh Mehra replied 1 year ago on March 10, 2023 at 11:27 PM

Hello Sir,

You may change in function file, please share your server FTP details. The team will resolve it.

Thanks

DexignZone Team

DexignLab
Quality Web replied 1 year ago on March 10, 2023 at 01:54 AM

hi

sorry for the inconvenience. Until yesterday the site was working while today it goes into a critical error. I tried to contact siteground support and they explained to me that it is an error due to the theme.

I haven't touched it in the past few days. If I send you the collaboration invitation (or if you explain to me how to act) can you help me solve it?

The error is as follows

Parse error: syntax error, unexpected 'add_action' (T_STRING) in /home/customer/www/qualitysite.site/public_html/wp-content/themes/codesign/functions.php on line 999

DexignLab
Khelesh Mehra replied 1 year ago on March 08, 2023 at 04:48 AM

Hello Sir,

I attached a MP4 file, please check it. In the both light & dark version title is showing.

Please confirm, which section title is creating the issue with the video or all screenshots.

Thanks

DexignZone Team

attached files:

DexignLab
Jyoti Sharma replied 1 year ago on March 08, 2023 at 02:52 AM

Hello, 

Thankyou for your revert.

DexignLab
Quality Web replied privately 1 year ago on March 08, 2023 at 02:18 AM
replied private
DexignLab
Khelesh Mehra replied 1 year ago on March 06, 2023 at 01:09 AM

Hello Sir,

Please share your website URL, credentials, and FTP details.

Our team will diagnose it and resolve it ASAP.

Thanks

DexignZone Team

DexignLab
Quality Web replied started the conversation 1 year ago on March 02, 2023 at 02:45 AM

I figured out how to change the element from white to dark but in the white version the title doesn't show entirely
also for services